Shipping Policy

Last updated: February 9, 2026

This Shipping Policy describes how Bullie Labs processes and ships orders (when shipping applies).
Shipping availability, delivery estimates, and fees are displayed during checkout and may vary by location and carrier.

Shipping locations

We ship to the locations shown at checkout. Some destinations may be restricted due to carrier limitations,
customs rules, or local regulations.

If you are ordering from outside our primary shipping region, please ensure your order complies with your local import rules
before purchasing.

Processing time

Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Once your order ships, we will send a shipping confirmation (usually by email) with tracking information when available.

Shipping methods and delivery estimates

Delivery timeframes shown at checkout are estimates, not guarantees. Actual delivery times may vary due to factors such as
customs processing, weather, peak-season carrier volume, and local delivery conditions.

Shipping costs

Shipping charges are calculated at checkout unless a free-shipping promotion applies.
Any free-shipping threshold or promotion details will be shown before you complete your purchase.

Customs, duties, and import restrictions

If your order is shipped internationally, customs duties, taxes, brokerage fees, or other import charges may apply.
These fees are the customer’s responsibility unless we explicitly state otherwise at checkout.

You are responsible for confirming that the items you purchase can be legally imported into your destination country/region.
Bullie Labs is not responsible for delays, extra fees, or seized/returned shipments due to customs or regulatory restrictions.

Tracking your order

When tracking is available, we will provide a tracking number after your order ships. Tracking updates are provided by the carrier
and may take time to appear.

Lost or damaged packages

If your package appears lost or arrives damaged, contact us as soon as possible at
[email protected].
We will work with you and the carrier to investigate and determine an appropriate resolution.

Incorrect shipping information

Please verify your shipping address carefully before completing checkout. If you notice an error, contact us immediately at
[email protected].

If an order is delivered to the address provided at checkout, Bullie Labs cannot be responsible for non-receipt due to incorrect
or outdated address information.

Returns and exchanges

For return and refund rules (where applicable), please review our Refund Policy.

Contact

If you have questions about shipping, contact us at
[email protected].

Bullie Labs